Jrwz.net - News (a.k.a. My Blog)
Here's the part of my site where I get to let you know what I've been up to,
what I'm currently about, and what I may be doing down the pike. If you
see something here and have questions or thoughts that you'd like to
communicate to me, you can use my
contact form, or
you can look up my contact info
here.
Note that if there is more than one entry for the same date, the time of
the entry will be included, and will be listed in 24-hour format (e.g.
14:00 = 2:00PM) in the U.S. Eastern Standard time zone.
=[ 02 September 2009 ]=
Hmm, more than a year has gone by, with nary a post here. Not good. I'll
have to try harder. To bring you up to speed, here's another "year in
review":
The job at Opsware "went south" on me. Technologically speaking, it was a
cool gig, especially at first. I was to be Tier II support, helping
sysadmins use our product, and to fix problems. The game
plan as it was pitched to me was was that I'd get to delve into the inner
workings of the product to solve difficult problems, and help find and fix
bugs. I was told that I would never have to answer phones, rather, I would
be initiating any phone/remote-desktop interactions that might be necessary.
However, all too soon (August 2007) the Tier I group was dissolved to
merge with the Tier II group. We were told that the support heirarchy was
being re-organised temporarily so that we could better train the Tier I
group and to create a "Tier 0" call center, and that us Tier II folks would
only have to man the phones for a month or two. But we found ourselves
becoming the typical support droids, responsible for answering phones,
opening tickets, handling first contact with angry customers, etc. It was
not only demoralizing, it became extremely difficult to work the Tier II
problems. The constant interruption of answering the phones and having to
make "ticket status update" calls, along with handling numerous Tier I
issues made it almost impossible to give the Tier II problems proper
attention, so our case load kept increasing. My job turned into a
mind-numbing, ticket juggling, customer appeasement, socio-political
nightmare rather than the technical investigation, research and analysis
that I had signed on for.
When Opsware was bought by HP in November of 2007, we were told by
management that by January of 2008 all calls would be handled by a new HP
call center being put together elsewhere. But at the end of January we were
told that although there were delays, it was just around the bend. We
complained about the workload, and were told that HP wasn't allowing any new
positions for our product support team, things would turn out alright if we
could just hold out a little longer. February passed and the story was the
same, "just keep holding the fort for a little while more". By the end of
April, the team was burnt out. Most of us were merely showing up for work,
spending any time not on the phones with customers staring off into space in
a depressed fugue. A number of us were on medication to deal with various
stress symptoms. Finally, the team lead jumped some management levels and
spoke frankly with mid-level HP management (our old top-level Opsware
managment) to let them know that our team was on the verge of imploding. I
think this was in May, but my last months there were such a depressing and
mind-numbing blur that I can't be sure. I think it was in June that a meeting
was scheduled and we were told to prepare details about what we thought the
problem was, along with possible solutions. We put together a manifesto
that not only explained the details, but the magnitude and implications of
the problem. My personal statement in that meeting was that, "for the first
time in my career I was admitting defeat. Due to insane stress levels and
burn out, I was too tired to care any more whether or not the product
succeeded, or to feel pride in my work. If things didn't change, I'd be
lucky to last another month. And regardless of whether or not changes came,
I was done. It was no longer a question of if I'd be leaving, it was now a
matter of when. Once I finally hit the wall, I'd be resigning on the spot."
They had hired some new team-members that were based in Brasil, so I was
trying to hang on until September, so that I could work to get them trained
somewhat before leaving, but I wasn't sure whether I'd last. Fortunately,
during this time, a friend of mine (Scott Brady -- going way back to the
founding of SyrLUG) was working for iContact, who was looking for sysadmins.
He kept hounding me to send them a copy of my resume. I was too burnt out
to even care, so to appease him, I told him to download it and give it to
them himself. He did so, and they pulled me in for some interviews.
Because they were looking for someone right away, and I had given them
September as my available date so that I could recoup from burnout, the
process sort of went dormant after the initial interviews. By the end of
June though, every minute of every hour of every day at HP was a herculean
struggle to not quit, so I decided to tell them that I was available
immediately. That was apparently the news they were waiting to hear,
because they brought me in for a final interview with the CEO, after which
they offered me a position. I gave a two weeks notice to HP, making Friday
the 11th of July my last day, and arranged with iContact to show up for my
first day on Monday the 14th of July.
I could say quite a bit more about the many problems with my time at
Opsware/HP, but the fact of the matter is, it's over. I've learned quite a
bit about myself and start-up company evolution though, I can say that for
sure. Although I'm really enjoying working for iContact, to be completely
honest, I think I'm finally just about fully recovered from burnout. I know
it has affected my productivity this past year, but I told them going in that I
was pretty burnt out, and they still hired me. We'll have to see how well I
can pick up the pace and get back into high gear.
I also should say that my home/social life has been really low key during
this past year and a half too. Other than a trip to the Hiddenite Gem Mines
in western North Carolina and a trip to Central New York to pick up the last
of our belongings in storage there, 2007 was rather uneventful. In 2008 we
managed a trip to North Carolina's Outer Banks and spent Christmas in Puerto Rico.
This year, we spent Memorial Day weekend in Washington D.C. visiting my
brother, and a week this summer near Chicago to visit my sister-in-law and
her family.
=[ 06 February 2008 ]=
As I've mentioned elsewhere on this site, my wife has mandated that I not post
details about her and my son. So to comply with her order, I've censored the
previous posts and will be more careful with what I write from now on.
Consider it an active demonstration of my love for her, as I'm carrying out the
request in spite of how totally bogus I think it is.
=[ 22 April 2007 ]=
We've sold the house in NY, and we're supposed to close on the new house on the
26th. So our new address will be 90 Portsmouth Island Drive, Garner, NC 27529.
Even though it's a Garner postal address, it's actually
[REMOVED -- If
you need directions, please contact me].
=[ 20 February 2007 ]=
Although we've only been house-hunting for a short time, it looks like we've
found one that is almost a perfect match for our wish-list. We're in the midst
of selling our old house in NY, and buying a new one here in NC, so we've been
pretty busy. It looks like 2007 is going to be another busy year, with another
move in the works. Fortunately, this one looks like it won't be quite so much
of a change, as we'll only be moving from Cary, NC to Garner NC (only about 20
miles away or so).
=[ 07 January 2007 ]=
The Year 2006 in Review
For me, 2006 was an extremely eventful and life-changing year. It started with
the death of my Dad on the 6th of
January, at 15:12. When I found out
he had died, I wrote a letter to him. Even though I knew he would never read
it, I needed an outlet for the thoughts and feelings that were overwhelming me.
My Dad had previously put my sister in charge of his final affairs, and she
scheduled his funeral exactly a week later. As he had been cremated, there was
no wake, viewing, calling hours, or whatever it's called these days. Rather,
it was a simple funeral service. At the front of the church was an ornate
chest which contained his ashes, sitting upon an unadorned table. Nearby was a
montage display of various photographs of him that I had arranged. My sister
had asked me if I would say a few words (in effect, a eulogy) at the service.
I agreed, and through many tears, publicly read
the letter that I had written.
My Dad is the first person in my immediate family to have died, so it's not
been easy for me. An even year has gone by now since he's been gone, and it's
finally getting to where the pain is at a level I can stand without crying or
shutting out my emotions. I still miss him, especially when I'm up real late,
when everyone else is asleep and the neighbourhood is quiet. It's actually
kind of apropos, really. When he was still around, he'd call me during the day
while I was at work, and I couldn't spend much time talking with him. And I
wouldn't think to call him back at night until it was late, after he'd already
gone to sleep, so I'd be up thinking about him and wishing I could talk to him.
Here I am a year later, finding myself up thinking about him, still wishing I
could talk to him. But tomorrow I can't call him, nor the day after, nor ever.
If that sounds sad, it's because it is, still.
In
February, my wife went to a teacher's job fair at SUNY (State
University of NY) Cortland. Several North Carolina school districts tried to
entice her, but she focused on Wake County, and was signed on with an "early
contract". The way I understood her explanation of what that means is that she
was hired, but had yet to be assigned a position. Although we'd been talking
for years about moving down South, at that point, I wasn't ready to bet the
farm on the early contract thing.
In
May, I wanted to celebrate our wedding anniversary with a trip, so
when I asked my wife where she wanted to go, she surprised me by asking if we
could go to North Carolina. She explained that the Wake County School System
was holding a local job fair, and that they had asked her to attend so that she
could be assigned to a position. Thus our hope of moving finally became a
reality. As soon as we got back to New York, I gave a two-week notice of
resignation at work, because we had decided that I would be in charge of the
logistics of moving.
June 5th was my last day of work. In the days that followed, I got us a
set of cell phones, segregated the services on my home network (separating the
web and mail services from all the rest), worked on all the small home repair
projects that had been building up, and began looking for a place for us to
live near Raleigh, North Carolina. The last item on the list almost turned out
to be a show-stopper, as I had a very difficult time finding one via the
telephone and the Internet. It wasn't until the middle of the next month that
we were actually able to sign a lease on a house.
In
July, I finally managed to make arrangements to "bury" my Dad's ashes
at the plot reserved for him in the cemetary next to the church in Richland,
New York, where his father, a minister, used to preach. To avoid all the extra
hassles involved with an actual burial, we decided to simply spread the ashes
over his grave. It was a warm, pleasant, summer evening. Later that month,
after my wife and son were done with school, we took a trip to Niagra Falls and
Marineland. That same weekend, my brother Bob became the proud father of a
beautiful baby girl. A week after that, my wife, my son and I drove to Cary,
North Carolina and spent our first night in our new home. And the last week of
July was spent loading a moving truck, driving it to our new home, and unloading
it.
We didn't have enough room in one truck for everything we wanted to bring, so
the first week of
August was spent going back to New York, loading
another moving truck, driving it back to North Carolina, and unloading it. The
rest of August was spent getting driver's licenses and vehicle registrations
changed, setting up new bank accounts, and finding our way around our new home
town. My wife had to attend several meetings to get ready for her new job, and
school here started in August, as opposed to September in New York. As well,
over the next few months (from August through October), I made several trips
back to New York, first to move the last of our belongings into storage, then
to work on getting the house ready for sale, and finally to run several errands
ancillary to our move.
September brought me the opportunity to attend my first meeting of the
local Linux User Group (
Trilug). At the
end of the month, my brother Don married his fiancée, Carrie, with me as
his best man. It was good to be with all my family together in one place
again, but the reunion was made bittersweet by the absence of my Dad.
The next month,
October, brought the end of all my trips back and forth
to New York. I was so fed up with all the endless travelling that I decided
that all other work needed on the house would thereafter be contracted out. It
was costing me too much time, energy and money driving back and forth. I still
hadn't begun looking for a job yet, and money was starting to get tight. My
second attendance of the Trilug meetings was this month, and also turned out to
be my very first presentation there! At the previous meeting, I had expressed
a willingness to give presentations, and it turned out that they had yet to
schedule someone for October, so they signed me up. This was also the month
that my wife, son, and I spent several weekends exploring our new home state.
The first trip was to the beach at Wilmington. We stayed overnight so we
could spend the next day on the battleship there that is now a musuem, the
U.S.S. North Carolina. The weekend after that, we made a day trip to Pilot
Mountain, which is near Mt. Airy, North Carolina. This trip turned out to be a
full frontal assault on my fear of heights. I didn't realise until we were
driving up the mountain what it would be like. This particular mountain is
quite unique in that there are no other mountains for miles around. It's like
being on the top of an extremely tall tower with nothing around. Although it's
very beautiful, because of my fear of heights, I came very close to becoming a
gibbering idiot.
The very next weekend, the first one in
November, we went to visit my
sister and her family in Greenville, South Carolina. While we were there, all
of us went to the town's
Falls Park. In
this park is a U-shaped, suspension footbridge called the Liberty Bridge.
Prior to the trip to Pilot Mountain, my fear of heights would have made it
impossible to walk across this kind of bridge--you can feel it bounce when
you're walking on it, and it's a good 30-50 feet above the ground. However, it
seemed almost easy after having lived the nightmare of the previous weekend's
experience (although I walked like an old man who'd crapped his pants as I
crossed it). To me, it was a milestone event to make it across that bridge
and back again too! A weekend later my mettle was tested yet again. My new
friend Alan, a new pilot, had invited me to fly with him in a two-seater
airplane. When I told him that I was willing to give it a try, but my fear of
heights could wind up being a show-stopper, he proposed a plan that would give
me an out if it didn't work out: We would take off, then immediately come back
around and land. If I then decided it was too much, I could get out and wait
out the rest of his flight on the ground at the hangar. I made it through the
first take-off and landing, and after a minute of some forced slow-breathing,
told him to take us up again. Although the entire trip lasted a couple of
hours, I managed to make it, albeit with very white knuckles. And I didn't cry
like a baby or scream like a girl! However, it wasn't until the very end of
the trip that I got up the nerve to look out my side window for more than a
mere glance. But it signified one more battle that I won in the fight to
conquer my fear of heights.
November also brought me two job interviews. The one for Red Hat was a
day-long affair, meeting with several different folks, but it didn't pan out.
The one for Opsware actually involved a face-to-face interview, and two
telephone interviews. This is the one that turned into an actual job offer.
It was exciting to talk with the folks there, and since starting I've met most
of the folks with whom I'll be working. Although it's too early to make
definitive pronouncements, I have to admit that it sure seems like a good fit
for me, and so far I seem to be getting along well with everyone there. We'll
have to see if I still feel so rosy about it after the "honeymoon" is over.
December's Christmas-time brought yet another trip, again by the whole
family. My son was overjoyed to discover that we were going to Disney World.
The game plan was to spend a day travelling to Florida, a day at Disney's
Magic Kingdom, a day at the Epcot Center, a day at my wife's cousin's house,
and a day travelling back home. It was fun to watch my son bouncing in his
britches as we waited at the Disney monorail station, he was so excited to get
inside. And at the end of both days at Disney, even though he was rubbing his
eyes to stay awake, he didn't want to leave: the first night we stayed until
the place closed at midnight, and the second night we didn't leave until 11:30.
And although he didn't want to go to my wife's cousin's house on the last day,
he ended up playing with his cousins there (one is his age, the other is a year
older) until two in the morning. And although we hadn't seen them for some
thirteen years or so (before all our kids were born), it was as if we hadn't
missed a beat. As the cliche goes, "A good time was had by all". And on that
note I'll now end my review of the year!
=[ 07 December 2006 ]=
I'm no longer in the ranks of the unemployed!! This grand experiment called
life has me starting off on another adventure, this time with the good
folks at
Opsware. Although I've
enjoyed my "summer of free agency", I'm looking forward to my first day of
work on the 11th of December. It'll be good to get back on a more regular
schedule. My wife and son are starting to get fed up with my "hacker's
hours" :). Additionally, we think we may have found a local church to call
home:
Hope Chapel. We've only been to
a small handful of services, but all of us seem to be pleased with things
there so far. My friend Scott (who from past experience is rightfully wary
of churches) came to visit during the Thanksgiving holidays, and attended a
Sunday service with us, and even he seemed positive about it. I've yet to
sit down for a good long talk with the Pastor, but so far it's looking like
a "keeper".
=[ 02 November 2006 ]=
Having recently moved to North Carolina, I'm meeting many new folks. One
of them I met at the local Linux user group, a fellow by the name of Alan
Porter. A few days ago we were talking about job-hunting. He commented that
he was surprised that my web site had no contact info whatsoever, and that he
uses
his as a sort of "personal marketing
tool".
Shamed into action, I completely re-worked my web site. It used to be a very
simple and unadorned text site, a hodge-podge of stuff with no real order.
Now, it has a professional look, the chaos has been vanquished, and my
contact info and résumé are online. A public thanks to you,
Alan, for inspiring the changes herein!